Global trends in business have recognized the outsourcing as a strategic tool to enable access to high-level resources, put in control areas difficult to manage, enhance / accelerate the development of special projects.
Is going to allow also to reduce costs, increase revenues, gain market segments, improving services to clients, promote innovation, achieve excellence and achieve economies of scale, in an environment of globalization, deregulation, privatization and technological innovation. The outsourcing business was approximately $ 340 billion in the US alone in 2000 (Outsourcing Institute).